How Can We Help?
Find answers about reservations, picking up your equipment, using your rental, and completing your return.
What Do You Need Help With?
Choose a topic below or browse all of our frequently asked questions.
Picking Up Equipment
Find out when to arrive, where your equipment will be located, and what you'll need at pickup.
Using Your Equipment
Get answers about your tables and chairs while they're in your possession.
Returning Equipment
Learn where to return your equipment and how to complete your return.
Picking Up
Your Equipment
Everything you need to know before arriving to pick up your tables and chairs.
See How Pickup Works →Your assigned pickup location will appear in your customer pickup portal once your reservation is ready. You'll also see a photo and instructions showing where your equipment has been placed.
Check your customer pickup portal for the current status of your reservation. Once your order is ready, your pickup location and instructions will be available there.
Bring a vehicle with enough room to safely transport all of the equipment in your reservation. You should also have your phone available so you can access your pickup portal and complete the pickup process.
Follow the instructions shown in your customer pickup portal. Your equipment will be placed in the designated pickup area shown in your reservation.
Verify the equipment and quantities, load everything into your vehicle, and complete the pickup steps shown in your portal. You'll be asked to submit a photo showing the equipment loaded into your vehicle.
Using Your
Equipment
Helpful information while your tables and chairs are in your possession.
Follow the requirements and instructions provided with your reservation and protect rental equipment from conditions that could cause damage.
Contact us as soon as possible if equipment is damaged or if you notice an issue during your rental.
Your scheduled return date and time are available in your customer pickup portal.
Returning
Your Equipment
Follow these steps when your event is over and you're ready to bring everything back.
Your customer pickup portal will show your assigned return location along with a photo and instructions showing where the equipment should be placed.
Open your reservation in the customer pickup portal and select the return option. Follow the instructions shown on screen.
Fold and stack the equipment as instructed and place everything in the designated return area shown in your portal.
Yes. As part of the return process, you'll submit a photo showing the returned equipment in the designated return location.
Our team will inspect and count the returned equipment. Once the return has been reviewed, your reservation can be marked complete.
Use the return process to report an issue and provide any requested information. You can also contact us if you need assistance.
We're Here to Help.
If you can't find the answer you're looking for, contact our team and we'll help with your customer pickup reservation.